Charged twice by mistake
If you bought the same ticket or pass twice by accident, email us within 14 days and we'll refund the duplicate in full.
Event tickets
GloryLand, Glory Nights, workshops, labs and intensives. All ticket sales are final, and we don't offer cash refunds. If you can't make it:
- Transfer it. Send us the new guest's name and email up to 24 hours before the event.
- Or take a credit. Ask at least 7 days before the event and we'll move what you paid to a credit toward any Dear Glory event in the next 12 months.
If we cancel or move an event
If we cancel, you get a full refund. If we move the date, your ticket carries over to the new date, or you can ask for a full refund within 14 days of our announcement.
Livestream and replay passes
Final once your access link has been sent.
Digital products
Guides, courses and downloads are final once delivered.
Merch
Tees, candles and all other merch are final sale. No refunds, returns or exchanges.
How to ask
Email hello@dearglory.com with the email you used to buy and your receipt. Approved refunds go back to your original payment method and usually show up in 5 to 10 business days.
Please reach out to us before disputing a charge with your bank. We'll always work it out with you directly.